Penske Automotive Sucks Customer Reviews and Feedback
Penske Automotive Group, headquartered in Bloomfield Hills, Michigan, is an international transportation services company that operates automotive and commercial truck dealerships principally in the United States, Canada, and Western Europe, and distributes commercial vehicles, diesel engines, gas engines, power systems and related parts and services principally in Australia and New Zealand.
A former employee unleashes the fury with 6 reasons why Penske Automotive sucks:
1. You have to constantly watch your pay check to make sure you're being paid right (Either the business office staff flunked out of 4th grade algebra or Penske is getting those dividends up off people who don't pay attention to their checks) I'm not even kidding it's almost never right.
2. Extreme Favoritism: It's shameless and obvious. There is no such thing as an equal playing field at any company, but here it's like they take pride in making sure you know it in the most obvious and extreme way possible. they don't give people the tools they need to succeed unless you're one of the chosen ones.
3. Management is weak and/or non-confrontational. The managers that DO know what they are doing are not getting paid enough and are checked-out, those that don't know are just happy to have a job at all because they are so lazy and/or stupid. They employ mindless puppets that NEED a job, no one Wants to be here.
4. Turnover is HIGH because once people get in they almost never want to stay (unless they are said chosen ones), and since Penske doesn't pay well and their benefits are laughable at best they are open to just about anything else
5. The benefits here are TERRIBLE, You'd be better off socking the money away in a savings account and paying full retail for any medical procedure it's just that bad.
5. They recently cut the new and pre-owned Managers pay by 23%, and the Pre-owned Sales staff Commission by 50%. They did this without any notice, and a cliche "times are tough" speech one hot afternoon (within 2 weeks i saw an announcement that Penske Dividends were at an all time high...).
6. You are expected to work 7 days a week, at any hour, on a rotating schedule that changes monthly and seems to have little or no correlation to what is necessary.
I'll stop there because this could go on forever but yeah... I wouldn't wish this upon anyone save a last resort to keep yourself afloat while you look for better prospects elsewhere.
Current Employee - Sales Associate says"Crap pay plan the management plays favorites some people are allowed to work 35 hours a week while others are required to work 45-50 while doing the same job. They don’t care about how things looks unless the EVP is coming down for a visit then all of a sudden the bushes are getting trimmed. They talk about internal advancement but it’s a complete lie at least in RI."
Former Employee - Sales says"Don’t go here to learn anything. You will not get any training. Also, expect your pay plan to change from month to month so the mangers and Rodger Penske can get more money in their pockets and out of yours."
Former Employee - Assistant Buyer says"Manipulative and egotistical management. All that matters are the stock-holders - no one else! They don't shy away from saying this. Will take advantage of you in a heartbeat if given the slightest opportunity. Corporate profits constantly rise, but raises never happen!"
Former Employee - Customer Service Associate says"Management lacks leadership and communication"
Current Employee - SERVICE ADVISOR says"Poor communication; your pay is always messed with; high turnover; no one cares; no raises"
Sales Associate says"So I work for CarSense which is owned by Penske. What a disaster of a work environment. The sales people haven’t been given a raise in over a decade they’re still using the same pay plan from 10 years ago at least. You get one vacation day your first year and only 8 day the second year. They don’t even have the decency to give you 2 full weeks your second year. The finance department is a train wreck. They’re constantly at one another’s throat and belittle the sales people. The new CEO told us if we want to raise we should sell more cars. Novel idea. I’m already working over 50 hours a week and sell almost 30 cars per month how about you pay us more per car since you haven’t changed it in over 10 years. Or here’s another idea how about you pay us for the first seven cars we sell. They actually do not pay you for the first seven cars you sell in the and next 8 through 14 they only give you $100 per car. The place is a joke. You cannot earn a livable wage to raise a family unless you put in 50 to 60 hours per."
Customer Service says"You will learn that most of the management has been there for some time. How some have obtained their position is questionable just based on their lack of knowledge and experience. Management often shows favoritism to certain individuals."
Former Employee - Anonymous Employee says"Upper management including Divsion VPs down to the HR in some markets treat people differently based on how much $$ they bring in."
Former Employee - Tech Specialist says"Horrible management and seeing everyone as a number and not a person"
Former Employee - Painter Helper says"NEVER think about working at this shop .very clean but too much work for little money.the painter adjust the percentages however he wants"
Porter (Former Employee) says"Managers are horrible and company is corrupt. They will work you to the bone and toss you when you aren’t spending every second at the dealership. They only care about their income and they refer to customers as cockroaches."
Automotive Photographer (Current Employee) says"Not enough diversity. Untrustworthy management and harassment. Pay was great and hours were great but not enough diversity for race, gender, orientation."
Express Service Consultant (Current Employee) says"Go somewhere where you are actually valued. If you are here just for the experience then I do recommend it but other than looking for something secure and a place to grow then I do not."
Customer Service Representative (Former Employee) says"No room for advancement and a unstable management team. High turnover rate with staff because of lack of promotions and staff that use illegal substances. No diversity in the workforce."
Management Assistant (Former Employee) says"Bad place to work low paying and the health benefits are really expensive and don't pay for much of the care and unless you're a friend or family member you will never move up and make money there pay just a little more than minimum wage today and no over time unless you're one of the people who are friends with the boss just another coercion that pay the lazy people money who do nothing but site in a office"
Sales Associate (Former Employee) says"Favoritism, unfairness, cut backs, lack of professionalism with some employees, lowest pay for a luxury dealership, under manned positions, doesn’t feel like a true luxury experience, cheap, no over time, no opportunities, unable to retain solid employees, no pride, etc...."
meccanico (Former Employee) says"Disarmante vedere come i soldi vengono buttati dalla finestra per far morire di fame i alcuni dipendenti. Inconsistenza del management a tutti i livelli. Assoluta assenza di trasparenza nei pagamenti. Incapacità di organizzare anche la più basilare delle attività. Se si vuole avere un minimo di serenità è necessario stare lontani da questa azienda.Difficile da trovare perché le nefandezze distruggono qualsiasi cosa ci sia di buonoL'elenco sarebbe tanto lungo da riempire una libreria, la peggiore la meschinità e cattiveria"
Sales Consultant (Current Employee) says"General Managers with huge heads and no personality Slow place to work to many managers thinking politics Would not recommend anyone to work under bad environment"
Technician (Former Employee) says"Svc mgr is a low life rat. This place will suck the life right out of you. Commission pay for techs is just a way for them to rip you off. They will steal your pay on a regular basis and you can do nothing about it. Techs are coerced into ripping off customers, if you resist, you are out the door. Evil place"
Warranty Administrator (Current Employee) says"Warranty Administrator is a stagnant position when working for Penske Automotive Group. They do not pay anywhere near what would be national average. Lack of commissions and very small hourly wages. Management takes no responsibility for anything. Upper management takes no responsibility for the poor behavior of Service Management.Saturday LunchPoor management, poor pay"
Service Advisor (Current Employee) says"Though your co-workers are very friendly and they can make it a decent place to work management totally wipes out any good feelings. Employees are bullied by Service Management and the GM does nothing about it. You are denied lunch hours due to appointment scheduling. Asked to work bell to bell on a daily basis, except of course if you have a personal relationship with management then you can do basically anything you want. Basically management makes it a toxic place to work. They are continually letting people go so they can replace them with people they can pay less.Co-workersManagement, Upper management, no work life balance"
Venditore (Current Employee) says"La presentazione dell'azienda è esaltante, forse anche troppo! dopo pochi giorni già si percepisce che la grande superbia mostrata cela lacune di ogni tipo. Non viene persa occasione per esprimere quanto PAG Italy sia costituita sul valore aggiunto dei propri dipendenti, ma la realtà e molto diversa partendo dalle procedure che prevedono un continuo scarico di responsabilità sui dipendenti anziché dare le giuste incombenze ai responsabili di settore o direttori. Spesso e volentieri vengono trovati escamotage di ogni tipo per non corrispondere il giusto stipendio, straordinari, provvigioni. Mancanza di organizzazione a tutti i livelli, con poca attitudine a risolvere le criticità.Stipendio puntualemancanza di organizzazione, sfruttamento dei dipendenti"
Service Advisor (Former Employee) says"Management is nice when interviewing however after about a month be prepared to be scolded like a child on a regular basis. Your paycheck is out of your control, they make it impossible to bring home a decent paycheck after you work close to 60 hours a week. CSI is all they are concerned about nonetheless they make it unfesable to make good CSI. Advisors are at the bottom of the totem pole here. There is no one from HR in the building ever !!!! They claim to have a open door policy which is a joke. Penske should stop opening new stores and concentrate on what's really going on in his stores today.Can't think of oneWay to many hours, no home life."
Service Advisor (Former Employee) says"Pay is super low for advisors, they will have you do loaners and cashiering as well for no extra pay.. your check is closely tied to CSI and the targets are unrealistic.. hours extremely long.. do not expect work/life balance. Typical dealership life.. work lots of hours, little vacation.. you'll make more at McDonalds working all of those hours.. you don't get paid on parts even though you are the one selling them.. Go elsewhere.. try Chick-fil-A or something..Nice building, free Saturday lunch..Regional VP is a Dictator with dinosaur thought process."
Schiava (Former Employee) says"La Pag Italy è un'azienda che tratta i propri dipendenti ancor meno di un numero, come carne da macello. Azioni meschine e sotterfugi sono all'ordine del giorno da parte della direzione. Punta a spendere il meno possibile e non interessa la professionalità. Consiglio di evitare questa azienda se credi nel futuro!Non lavorarci piùAverci lavorato"
Parts Specialist (Current Employee) says"work in Duluth ga really bad parts dept each manager gets worst I been at Bmw for Years most people are looking for some thing new you don't learn much here as manger is cluless policy change daily and from employee to employee they run off all the good helpnone"
Sales Associate (Current Employee) says"Penske will pay you the least out of all dealership companies. Their hiring process takes over 3 weeks, and their dealerships are extremely slow! Other dealerships offer a better salary. They will try to start you at the bottom, even when you have multiple degrees.Free lunch on SaturdaysMinimum wage and hardly any business"
Receptionist (Former Employee) says"Hostile work environment with virtually no way of advancing. Pay isn't decent and benefits are very sparse and poor quality. Management doesn't listen to employees. Favouritism is quite rampant.Saturday lunch catering, coffee in break roomReceptionists have no set schedule, horrible pay, very little opportunity for advancement, stressful and hostile work environment, management ignores employees, little to no benefits"
Accounting Office Assistant (Former Employee) says"This company will tell you what you want to hear when you are in the interview. Very disorganized, management has a favorite which is her daughters friend. Don’t kill yourself for nothing. It’s like high school all over again in this office. Manager will talk badly about you behind your back. Beware of this office don’t waste your time.30 min lunch breakMultiple stores little pay, drown you in work"
Technician (Former Employee) says"lack of equipment, building repairs needed hazardous cond. Very clicky shop. They judge you. A- techs do brakes and leave the diag. work and the hard work for others. they get all the certifications from class and do easy work all day. Brakes and tune-ups. They call a lot of meetings for what they want. never call a meeting to listen to our complaints. And or needs or opinions. Very disorganized place to work.I left there I took a pay cut just to get out."
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In The News
Simply Wall St reports"Penske Automotive Group, Inc. Just Missed Earnings And Its EPS Looked Sad – But Analysts Have Updated Their Models"
Crain's Detroit Business reports"Penske Automotive to cut executive pay, furlough employees, postpone capital expenditures"
The Motley Fool reports"Penske Automotive Group Earnings: What to Watch"
Motley Fool reports"Penske Automotive Group Inc (PAG) Q3 2019 Earnings Call Transcript"